We’re Located in Bend, Oregon

We’re open Monday – Friday, 8 a.m. – 5:30 p.m. PST but send us a message anytime.

Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Delivery charges are calculated from our preferred shippers. If you purchase our VIP membership you’ll get FREE shipping on all of your orders for the entire year. It’s the most economical option for customers purchasing at least 2 times a year.

What is your Return Policy

Any returns must be in new condition and in any original packaging if applicable. Customer is responsible for return shipping charges unless the product was incorrect from Officials Supply. 

Which payment methods are accepted in the Online Shop?

We accept VISA, Mastercard, Discover, and American Express. The usual suspects….

How long will delivery take?

We process orders daily and unless you specify expedited shipping, your order will take between 2 and 7 days to arrive to you.

How secure is shopping in the Online Shop? Is my data protected?

Our site is protected by a Secure Socket Layer (SSL) and stores no payment data in our database. Our payment processor is Stripe, one of the most used payment processors.

What exactly happens after ordering?

Once your order is placed we are notified and start getting it ready to go to you. Your order is always processed and shipped within 24 hours of order receipt so you are assured to get your order quickly.

Do I receive an invoice for my order?

When your order is placed you’ll receive an invoice in your inbox straight away that confirms what you ordered and what your order total is with shipping and handling.

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